Max Healthcare Institute Limited, as a leading provider of healthcare services in India, faced a significant challenge in managing its extensive medical records, necessitating a reliable solution for Records Management. The intricate nature of healthcare records, with their sensitivity, confidentiality, and regulatory requirements, demanded a service provider capable of offering a comprehensive solution. The challenge was to find a partner who could seamlessly handle the physical storage, preservation, digital access, and secure disposal of Medical Record Department (MRD) records. The objective was to achieve scientific indexing, organised administrative control, hassle-free retrieval, enhanced preservation, protection against loss or damage, quick and secure data access, privacy protection, and regulatory compliance assurance. Scope...